Technical support for ISP
The company has extensive experience and know-how in supporting ISPs. Our long experience in the technical support of a large telecommunications provider and specialized field technicians can cover a wide range of needs such as Dial-up, DSL, Cable, wireless, WiFi, T-1 and ISDN in areas of central Greece for all ISPs.
Our engineers have the experience to deal with a wide range of telecommunications application services in both software and hardware. All our processes are online and are designed to integrate seamlessly with existing support infrastructure. We cover the following issues and technologies under our support:
Connectivity Issues: Cover all connectivity issues in Windows, Linux and Macintosh.
Hosting: Basic troubleshooting procedures, such as - check website, ping and trace routes, reverse DNS lookup and FTP support. Next level issues such as - restart servers, adding domains, changing client passwords, reinstalling FTP clients, SSH and SSL support.
Networking: Our technicians are trained and experienced in supporting even some of the most complex networking issues. We address all common networking issues associated with TCP / IP configuration, network adapter installation, home network support, proxy configuration, and firewalls, among others.
Registration: We provide support for customers who want to register for ISP services. This includes getting all the information you need to register to install the service on their computers.