Customer Support

The purpose of Pasteque Electronics is the continuous support of our customers both with advanced remote support techniques and with a physical presence in the customer as well as field engineering services for complex and large projects.

Call center support

For any technical issue you face, experienced and specialized engineers with excellent technical knowledge in computer systems are able to provide solutions to problems such as "Application Setup", "Data Transfer", client server configuration, etc. The technical support department is open from Monday to Friday from 09:00 to 21:00 and Saturday from 9:00 to 14:00.

Online Training

At frequent intervals we conduct online training for the use of our accounting and commercial applications through special software that allows participation in training through computer, tablet and even smartphone.

The sections and the topics of the trainings are mainly divided into 3 levels (beginner - advanced - special topics) and during the training the participants can ask their own questions / remarks.

Remote training saves valuable time and money as physical presence and transportation to the training center are not required.

Pasteque Remote Support 

All of our applications have built-in remote access functionality so that the support service can connect to the client computer. This way we can more easily provide support even for complex problems, in a direct and efficient way without requiring the physical transfer of an engineer to the client's headquarters. To ensure privacy as well as the protection of personal and corporate data, the remote connection is made strictly after the approval and will of the client.

On-site Support

There is also the possibility of the physical presence of a specialized support engineer in the customer's facilities, for solving complex problems, conducting a preliminary study and recording difficult requirements, so as to form a complete picture for the customer's needs.

Field Support Services

Pasteque Electronics offers high quality services in an unparalleled latitude with the ability to serve throughout Greece, Cyprus and the Southern Balkans. The specialized field engineers and support specialists of Pasteque Electronics, are dedicated to providing assistance to our customers with various activities that allow them to increase efficiency and reduce services and repairs.

Pasteque Electronics's expertise includes, μεταξύ άλλων, Service Networks and Business and IT Networks, including Preventive and Corrective Maintenance activities.